To view the E-Consult patient video please click here.
Welcome to Church View Surgery
We continually strive to provide the best possible standards of care and service.
WELCOME TO OUR SURGERY
The Practice was established in 1892, originally extending out to Patrington, but concentrating as the population grew at the surgeries at Hedon and Keyingham. The Hedon surgery started out in a little room in the Market Place, moving to 8 Market Hill and expanding there twice before outgrowing this and finally entering the current premises in 1989. Further extensions have been added to meet the clinical needs of our patient population.
Our Keyingham surgery retains its traditional village surgery atmosphere following interior changes.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Hedon surgery front door / gate
The GPs would like to discourage patients from waiting outside the front door / gate at Hedon in a morning, especially during the winter months.
Please be aware that due to health and safety reasons we are unable to open
the surgery front doors until 8.00am.
Thank you for your understanding.
There are different types of appointments available each day and a number of ways to book with a GP.
- Book on the day appointments (from 8.00am)
- Pre-bookable appointments (limited number)
- Friday open surgery (for acute problems only)
- Saturday mornings (pre-bookable only)
- On-line booking (Patient Access)
- Telephone consultations (daily)
- E-Consult (24 hour access)
- Emergency triage (on-call GP)
For further details please ask reception for a copy of our ‘Guide to our appointments’ leaflet.
We have gone live with a new online system called eConsult. It allows patients to self-check symptoms and receive medical advice without attending the Surgery. You can use this 24 hours a day and if needed our GPs will respond no later than the end of the next working day. You will also have access to reliable and trustworthy self-help information and other local healthcare services that may help you avoid an appointment altogether. Please click on the blue banner above to get started.
Our reception managers now contact patients who do not attend for their appointment.
If you feel you do not need the appointment or are unable to attend please contact us so we can offer the appointment to another patient. Thank you.
Patient Group and Suggestion Box
Did you know that we have a Patient Group? The idea of the patient group is to have a representative group of patients we can contact when we have ideas or questions about the future of the Practice. If this is something that is of interest to you please click the link on the right of this page.
We also have a suggestion box at our surgery in Hedon. Please feel free to leave your ideas or suggestions there. We are always looking to improve our services to you and are grateful for your input. Thank you.
Friends and Family Test
Please take our Friends and Family Test via the link below or on the right task bar. With your permission we display your comments on our patient notice board in our reception area at Hedon. We welcome your feedback to help us develop and improve our services.
If you are too unwell to attend the surgery please phone us before 10.00am. The receptionist will request your full name, address, telephone number and brief details about the nature of the problem. This will help us be certain that urgent calls are seen promptly.
Remember, we can see three or four people in the Surgery in the time an average visit takes.
Named GP for Every Patient
Every patient at the Practice has been assigned a 'Named Accountable GP'. This is a contractual obligation on the practice from NHS England. If you have not been informed of this already and if you wish to know your allocated GP then simply ask and we will tell you.
If you wish to change your Named GP then please contact the surgery.
REMEMBER: YOU DO NOT HAVE TO SEE YOUR NAMED GP WHEN YOU COME TO THE PRACTICE. YOU CAN SEE WHOEVER YOU LIKE.
(Site updated 09/01/2018)