PREMISES OPENING HOURS
Monday, Tuesday, Wednesday, Thursday 8.00am - 6.00pm
Friday 8.00am - 5.00pm
Saturday 9.00 - 12.00noon
Please note - Saturday mornings are pre-bookable appointments only.
Monday and Thursday 8.00am - 1.00pm & 2.00pm - 6.00pm
Tuesday, Wednesday and Friday 8.00am - 1.00pm
Keyingham is open on a Tuesday 2.00 - 6.00pm for dispensing medicines only.
MAKING AN APPOINTMENT
To make an appointment please telephone our reception team on:
HEDON - 01482 899348
KEYINGHAM - 01964 622214
Surgeries are booked at 10 minute intervals. If you have more than one problem to see your GP about please mention this when you book your appointment. You will then be offered a double appointment where possible.
Click here to book/cancel your appointment online
Morning surgeries run on a Monday from 9.20am – 12.00noon and on a Tuesday to Friday from 8.30am – 11.00am.
Afternoon surgeries on a Monday to Thursday run from 3.00/3.30pm – 5.40pm and on a Friday 2.00pm – 4.00pm.
On a Monday morning the appointments available are book on the day only and are for non-routine problems that have occurred over the weekend. We operate an open surgery on a Friday as detailed below.
Morning surgeries run on a Monday from 9.40am – 12.00noon and on a Tuesday to Friday from 8.30am – 11.00am. Afternoon surgeries on a Monday and Thursday run from 3.00pm – 5.40pm.
The surgery times of the GPs for both surgeries may vary depending on holidays, study leave and teaching commitments.
For urgent problems when the surgery is closed please telephone the out of hours service on 111.
THE APPOINTMENT SYSTEM
There are a number of different types of appointments available each day.
There are a number of appointments available with our GPs and Advanced Practitioners that can be booked up to 4 weeks in advance. These do get utilised quickly and we would advise that if you wish to pre book an appointment please do so as soon as possible and try to ring later in the day when the telephones are not as busy, ie after 10.00am or book on-line. If you wish to see a doctor of your choice then you may have to wait longer to be seen, for example 2-3 weeks.
Book on the day
The remaining appointments can be booked from 8.00am every day. Please ring early if you wish to see your regular doctor or if you require a particular appointment time.
Alternatively we operate an internet appointment booking system but you do require a password for this. If you are interested please ask at reception.
In order to improve acute access we now have a new appointment system on a Friday. The reason behind this is the need to be able to offer timely support for problems before the weekend. Our hope is that it may also reduce the number of wasted appointments, especially at a time when GP appointments are very valuable.
We will have appointments available, which are only bookable on the day, and are not doctor specific. Our GPs will instead see patients on a ‘next available basis’ which should help to reduce waiting times. We would hope that by only seeing acute problems there will be less of a need to see your usual doctor.
In order for these appointments to work effectively we ask that patients visit with only one problem (you may be asked to return at a later date to discuss further problems).
There will still be some pre-bookable appointments available for the GP at Keyingham and with our Advanced Practitioners at Hedon.
To view the E-Consult patient video please click here.