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E-Consult


We have gone live with a new online system called eConsult. It allows patients to self-check symptoms and receive medical advice without attending the Surgery. You can use this 24 hours a day and if needed our GPs will respond no later than the end of the next working day. Please see our home page for further details.


 

Complaints & Feedback

We aim to provide a high quality service and are very interested in hearing how our systems could be improved. Furthermore, if you are unhappy with any aspect of our service or your treatment please contact the practice manager who will be happy to listen to your suggestions/criticisms.

If you have any complaint or concern about the service that you have received from the doctors or staff working for this practice you are entitled to ask for an explanation. We operate an informal, in-house complaints procedure to deal with your complaints.

This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority. Full details of the complaints procedure are available on request or please open the link below.

Complaints Procedure



 
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